Privacy Policy

We may collect personal and non-personal information through the following channels:

Information You Provide Directly

• Contact Forms: name, email address, phone number, organization name, subject, and message details.
• Newsletter Subscriptions: email addresses submitted to receive company updates, insights, event invitations, and marketing communications.
• Email Correspondence: information voluntarily shared when contacting us directly.
• Business Inquiries: project requirements, service interests, and related business communications.

Publicly Available Professional Information

We may display or use publicly available professional information for legitimate business purposes, including:

• Names, roles, company names, photographs, and professional profile links for team members, authors, or leadership profiles.
• Names, job titles, company names, and testimonials shared by clients with appropriate authorization.

Automatically Collected Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Referral source
• Usage analytics through cookies and similar technologies

Third-Party Integrations

We may receive information through analytics providers, CRM systems, and social media services integrated with our website.

We use your information to:

• Respond to inquiries and provide support
• Deliver requested services or consultations
• Communicate regarding projects or business opportunities
• Send newsletters, updates, and marketing communications (you may unsubscribe at any time)
• Improve website functionality and user experience
• Analyse website performance
• Maintain security and prevent misuse
• Comply with legal and regulatory obligations

Where required, we process personal data based on consent, contractual necessity, legal obligations, or legitimate business interests in accordance with applicable Kenyan law.

We use cookies and similar technologies to enhance website performance, analyse visitor interactions, and improve user experience. You may control cookies through your browser settings.

We do not sell personal data.

We may share information with trusted service providers, technology partners, professional advisors, or government authorities where legally required.

As a global organization, your personal data may be transferred to and processed in countries outside Kenya. We implement appropriate safeguards for international transfers where required by applicable law.

We implement reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

We retain personal data only for as long as necessary to fulfil business, contractual, or legal obligations. Data is securely deleted, anonymized, or archived when no longer required.

Subject to applicable Kenyan law, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete personal data
• Request deletion of personal data where applicable
• Object to certain processing activities
• Withdraw consent where consent is relied upon

Our website may contain links to third-party websites. We encourage you to review their privacy policies, as Fortunesoft is not responsible for their practices.

We may revise this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact Fortunesoft using the contact information available on our website.