Remote Infrastructure Management Services (RIM Services)

Enterprises today face considerable challenges to effectively utilize and manage their IT infrastructure to deliver ever-improving service level requirements. Businesses need a reliable and scalable infrastructure that meets and exceeds the expectations of business-users without compromising on quality, security and cost.

Fortunesoft infrastructure management services help organizations optimize critical IT investments while meeting the demands of a 24x7 environment. Our services in Remote Infrastructure Management range from distributed servers to network and security devices, to desktop, and helpdesk support.

Data Center Management Services

Server & Storage Management

• 24x7 Monitoring and Management
• Back- up Management
• Email management
• Performance and Capacity Management
• Migrations and Upgradation
• Disaster Recovery and Replication support
• Server Consolidation and Virtualization

Network Management

• 24x7 Incident Monitoring and Management
• Performance Monitoring and Tuning
• WAN/LAN/MAN/ Security/ WLAN/VoIP Implementation
• Network Audit Design Services

Helpdesk Services

• 24x7x365 Remote Helpdesk Support
• Trouble Ticket and Service Request Management
• Remote Diagnostics and Troubleshooting
• Knowledge Repository Creation and Management

Security Management

• Network Access Control (NAC)
• Security, Firewall and VPN
• Monitoring IPS and IDS
• End Point Security

Desktop Management

• Problem and Incident Management
• Desktop OS and Office Apps Support
• Remote Software and Patch Deployment
• Desktop Standardizing and Imaging
• Technology Refreshes and Upgrades

Fortunesoft helps enterprises design, optimize and manage infrastructure solutions on heterogeneous platforms, creating a business effective IT infrastructure. Our SLA based services delivered remotely help in reducing your TCO (total cost of ownership) considerably. Furthermore, an ITIL compliant global service management ensures standardization and improved efficiency. Our RIM services provide a single window that caters to all IT infrastructure needs. It aims at transforming the IT infrastructure to ensure a well managed infrastructure as well as to provide competitive advantage by delivering more value to the end user.

Business Benefits:

• Improve reliability of infrastructure and increase flexibility in operations
• Reduce operational and maintenance costs
• Improve asset utilization
• 24x7 availability of skilled resources
• SLA based service management
• Better ROI on IT investments